This policy covers two separate things: the Sayelle app, and the Sayelle website (sayelle.app). They handle data very differently, so we describe each on its own.
The app does not collect, transmit, or store any personal data on our servers, because the app has no servers. We do not use analytics, advertising SDKs, or third-party tracking.
• Your learning progress and app settings are stored locally on your device.
• Speech you provide is processed on-device using WhisperKit for speech-to-text and is never recorded, stored, or transmitted anywhere.
• Text-to-speech audio is generated on-device and is not stored after playback.
• AI language model files are downloaded once to your device and run entirely locally; none of your conversations with the app leave your device.
• Microphone access is used solely to convert your speech to text, processed entirely on-device in real time.
Unlike the app, our website's
support form does collect a small amount of information so we can respond to you:
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What we collect: your name, email address, topic, and the message you type into the support form.
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Why: solely to read, respond to, and keep a record of your support request.
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How it's sent: submissions are transmitted using Resend, an email-delivery service, to our support inbox.
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Retention: we keep support correspondence for as long as needed to resolve your request and for a reasonable period afterward (up to 24 months) for reference, then delete it.
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Who can access it: our support team, and the service providers that process it on our behalf — currently Resend (email delivery) and our website/email hosting providers. These providers only process data to deliver the service to us and are not permitted to use it for their own purposes.
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Overseas processing: Resend and our hosting providers may process and store data on servers located outside Australia (including the United States). By submitting the form, you consent to this transfer.
You can ask us to access, correct, or delete any information you've submitted through the support form at any time by emailing support@sayelle.app or using the Support page. We'll action reasonable requests within 30 days.
Sayelle is not directed at children under 13 and we do not knowingly collect data from children.
If our data handling changes (for example, adding accounts or cloud sync to the app), this policy will be updated and the update reflected here before the change takes effect.
Questions about this policy, or to make an access/correction/ deletion request: support@sayelle.app