Tell us what happened and we'll reply as soon as we can. If it's a quick question, check the answers below first.
Core speech and AI processing can work offline after the required models and content are downloaded. Sign-in, purchases, ads, syncing, and content updates still need a connection.
Use a stable connection and keep several gigabytes free: the models are about 4 GB in total, plus working space. Reopen the app and check Profile → AI models to retry or inspect the download.
Check Sayelle's microphone permission in your phone's Settings, speak clearly, and try a quieter room. If it continues, send us your device and iOS or Android version through the form.
Check your spam folder; the email comes from Sayelle. Codes expire after 10 minutes, and you can ask for a new one after about a minute. Make sure you typed the same address you signed up with.
If you had progress as a guest and signed in to an existing account, the app showed what each held and asked before combining them. The combined XP, Sparks, lessons, and chats are in the account; the longer streak is kept. If something looks wrong, contact us from this page right away so we can check it.
English, Spanish, French, Italian, Portuguese, German, Chinese, Hindi, and Japanese are currently supported.